Shipping Policy

Processing Time:
All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location and shipping method chosen at checkout. Standard Shipping: 4- 7 business days

Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation email with a tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

International Shipping:
We currently do not ship outside of the United States but the team is looking forward to expanding globally! 

Contact Information:
If you have any questions about our shipping policy, please contact us at thirstyhaircatalyst@gmail.com.